Last updated: July 16, 2026

Contact Us

We’re here to help — and we answer fast.

Email: teamrivellux@gmail.com

Support hours: Monday to Friday, 9:00 AM – 6:00 PM (ET). Messages received outside these hours are answered the next business day.

Response time: we reply to every message within 24–48 business hours.

How to Get Help Faster

To help us solve your issue in a single reply, please include:

•             Your order number (you’ll find it in your confirmation email)

•             The email address you used at checkout

•             If it’s a product issue: a photo or short video of the problem

What We Can Help With

•             Order status and tracking — if your tracking hasn’t updated in a few days, write to us and we’ll locate your package.

•             Returns and refunds — tell us your order number and the reason, and we’ll send you instructions right away.

•             Product questions — installation, spray modes, filter replacement, or compatibility with your shower hose.

•             Anything else — feedback, wholesale inquiries, or collaboration proposals are always welcome.

Before You Write

Many questions are already answered on our Shipping Policy and Returns & Refund Policy pages — checking them first might save you the wait.

Rivellux — More pressure. Less water.