Last updated: July 17, 2026

Shipping Policy

We deliver across the United Kingdom, and every order is trackable from our warehouse to your door.

Order Processing

Orders are processed and dispatched within 1–2 working days of purchase. Orders placed on weekends or UK bank holidays begin processing the next working day. As soon as your order is dispatched, you’ll receive an email with your tracking number.

Delivery Times

Standard delivery within the UK takes 3–5 working days from dispatch. Most orders arrive well within that window, but delivery estimates are given in good faith and are not guaranteed dates — courier delays, weather, or busy periods can occasionally add a day or two.

We deliver to all of mainland UK. Delivery to the Scottish Highlands and Islands, Northern Ireland, the Channel Islands, and other remote areas may take slightly longer than the standard estimate.

Delivery Costs

Delivery costs, if any, are calculated and displayed at checkout before you complete your payment — no surprises.

Tracking Your Order

You can follow your parcel at any time using the tracking link in your dispatch confirmation email. Please note that tracking may take 1–2 working days to show its first update after dispatch — this is normal.

If your tracking hasn’t moved in more than 5 working days, write to us at teamrivellux@gmail.com and we’ll locate your parcel with the courier.

Lost, Delayed, or Damaged Parcels

•             Hasn’t arrived? If your order hasn’t been delivered within 7 days after the estimated window, contact us and we’ll either locate it or send you a free replacement.

•             Arrived damaged? Take a photo of the packaging and product and email us within 7 days of delivery. We’ll send a replacement or issue a full refund — your choice.

•             Marked as delivered but missing? Check with household members and neighbours first, then contact us within 7 days and we’ll help you resolve it with the courier.

Incorrect Address

Please double-check your delivery address at checkout — we’re unable to redirect a parcel once it has been dispatched, and we can’t be responsible for orders delivered to an incorrectly entered address. If you notice a mistake, email us immediately at teamrivellux@gmail.com; if the order hasn’t been dispatched yet, we’ll fix it.

Questions?

We’re happy to help with anything delivery-related: teamrivellux@gmail.com